Ten years as HR Lead, and you learn to read a denial reason off an approver's face before he says a word. Lately I can't read a single one, and I've missed a step on the stairs twice.

• New HireTeam Lead, is that a good thing or a bad thing?
  HR Team LeadNot knowing the answer is exactly why I keep tripping on the stairs.
• The Eternal Assistant ManagerEven after twelve years of watching him, I can't read his face these days either.