Head Maid Gretel

I watch the tray myself, the first time a girl serves. If her hand shakes, I don't steady it. I let her carry it shaking.

• Sophine de ArdennesCouldn't you just steady it for her?
  Head Maid GretelThe east wing halls are long, my lady. I can't follow her the whole way, so she'd best learn to shake and keep walking.
• Chamberlain BallenThe Headmaid's methods are always so clear. There's much to learn from them.
  Head Maid GretelWhen the Chamberlain praises my methods, I go count the plates first.

Two plates broke today, and I lined up two girls to scold. I scolded the one who claimed the blame that wasn't hers longer than the one who actually broke it.

• Sophine de ArdennesWhy did you scold her longer?
  Head Maid GretelA girl who takes another's blame doesn't last long in this palace, my lady.
• Roche DanI know you're fearsome, Headmaid, but why does that line chill me more than usual.