I watch the tray myself, the first time a girl serves. If her hand shakes, I don't steady it. I let her carry it shaking.

• Sophine de ArdennesCouldn't you just steady it for her?
  Head Maid GretelThe east wing halls are long, my lady. I can't follow her the whole way, so she'd best learn to shake and keep walking.
• Chamberlain BallenThe Headmaid's methods are always so clear. There's much to learn from them.
  Head Maid GretelWhen the Chamberlain praises my methods, I go count the plates first.